Last Updated: 19/05/2026
At the Black Swan Guest House, we are committed to protecting your privacy. This policy explains when, why, and how we collect personal information from people who visit our website or book a stay with us.
If you have any questions, please contact our Data Protection Officer, Graham Patrick, at info@blackswanguesthouse.co.uk.
We only collect information that is necessary to provide our hospitality services, manage bookings, and comply with UK legal and financial regulations.
Contact & Booking Details When you use our contact form or make a booking, we collect your name, email address, phone number, and address. We use this information to process your enquiry, manage your booking, and communicate with you about your stay.
Website Analytics (Cookies) We use Google Analytics to understand how visitors find and use our website. This helps us improve our site and services. Analytics data includes anonymous technical information such as your IP address, browser type, and pages visited. It does not personally identify you. You can disable cookies in your browser settings at any time.
We do not rent, sell, or share your information with third parties for marketing.
We only share your data with trusted partners who help us run our business, including:
Our website hosting provider
Secure booking system platforms or payment processors
Law enforcement or regulatory bodies, if required by UK law
We take data security seriously and use industry‑standard measures to protect your information from unauthorised access.
We only keep your personal data for as long as necessary to fulfil your booking or as required by UK tax and legal regulations. When it is no longer needed, it is securely deleted.
Under UK data protection laws, you have the right to:
Request a copy of the personal data we hold about you
Ask us to correct any inaccurate information
Request deletion of your data (where legally permitted)
Object to or restrict how we process your data
To exercise any of these rights, please contact us using the details below.
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Black Swan Guest House 21 High Street Marton Gainsborough DN21 5AH
Email: info@blackswanguesthouse.co.uk
