Deposit: First night or full payment depending on booking type.
Check‑in/out: Times shown on your confirmation. Please contact us if you need different times.
Cancellations:
Before the deadline → full refund
After the deadline → first night charged
Amendments: Price may change. If we can’t accommodate your change, normal cancellation rules apply.
Payment: Balance is normally payable upon arrival (or as specified in your confirmation). Extras are payable before departure.
Behaviour: We may end your stay if behaviour causes disturbance to others.
Damage: Guests are responsible for any damage caused during their stay.
Data: Your details are handled securely and processed by our booking provider, eviivo.
These terms explain the agreement between Black Swan Guest House (“we”, “us”, “our”) and you, the person making the booking. By placing a booking, you agree to these terms. All bookings are governed by English law.
A booking is confirmed once:
we have sent your booking confirmation, and
we have received either full payment, a deposit equal to the first night, another agreed amount, or agreed to take payment on arrival or departure.
You must be over 18 and able to enter into a legally binding agreement.
Your confirmation email includes a reservation number — please keep this safe in case you need to amend or cancel your stay.
Prices are per room, per night.
Prices do not include optional extras unless stated.
Prices apply only to the number of guests, dates, nights, and rooms shown on your confirmation.
In the rare event that we cannot accommodate you as booked, we will notify you as soon as possible and offer suitable alternative accommodation of a comparable standard. If the alternative accommodation is more expensive due to circumstances within our control, we will cover the price difference. If the alternative is less expensive or if no suitable alternative can be found, you will receive a full refund of any amounts paid for the unfulfilled portion of the stay.
Your check‑in and check‑out times are shown on your booking confirmation. If you need to arrive outside these times, please contact us in advance. Arriving outside the agreed times without notice may result in your booking being cancelled, and charges may apply as per the cancellation policy.
The total amount due or deposit required is shown on your booking confirmation. For most bookings, the remaining balance is payable upon arrival. For a small number of specific bookings where advance payment applies, the balance will be automatically charged 2 days prior to arrival (as specified in your booking confirmation). Any additional items or services purchased during your stay must be paid directly to us before departure.
Our total liability to you is limited to the cost of your booking, except where the law states otherwise (such as death or personal injury caused by our negligence, or fraudulent misrepresentation). We are not responsible for indirect or special damages, or for events outside our reasonable control.
You are responsible for any damage or loss caused to our property by you or anyone in your party, and you agree to pay on demand the reasonable cost of repair or replacement. We may end your stay immediately, without refund, if your behaviour causes disturbance or nuisance to other guests.
We handle your personal information in accordance with applicable UK data protection legislation. To manage and fulfil your reservation, your data is shared with our property management software provider, eviivo Limited (2nd Floor, Fora Clerkenwell, 9 Dallington St, London EC1V 0LN). This processing is necessary for the performance of our contract with you and our legitimate business interests in managing bookings securely.
